Contact Us
Have a question, found a bug, or want to give us feedback? We read every message and try to reply within one business day.
The fastest way to reach us:
hello@pdfninjas.comWe respond to all enquiries, usually within 24 hours on business days.
What we can help with
- Bug reports — if a tool is producing incorrect output, failing to process your file, or behaving unexpectedly, please let us know. Include the tool name and a brief description of what happened.
- Feature requests — we are always looking to add new tools and improve existing ones. Tell us what you would find most useful.
- Privacy and data questions — questions about how your files are handled, our data practices, or GDPR-related requests.
- Account issues — if you have exceeded your free operation limit and believe there has been an error, contact us with the email address you use to process files.
- General feedback — we genuinely want to know what works and what does not. Good feedback makes the product better for everyone.
About us
PDF Ninjas is a product of Tiamata Digital, a small software team based in New Zealand. We build practical web tools focused on simplicity, privacy, and respect for the user's time.
Business address: Tiamata Digital, Auckland, New Zealand
Response time
We aim to respond to all enquiries within one business day (New Zealand time). For urgent matters, please mark your subject line as URGENT and we will prioritise your message.